Scilingo Privacy Policy
This Policy was last
reviewed and updated on: 17 March 2023
App Disclaimer:
Scilingo is an
app prototype and is part of a research project at CQUniversity. It is designed
to support CQUniversity nursing students’ learning of bioscience vocabulary for
pathophysiology and pharmacology. This app is not intended for public use
outside of its purposes for CQUniversity.
This
Privacy Policy explains how your personal information is collected, used, and
disclosed by Scilingo when you download and use our mobile application (the
"App") available on this Store. By using the App, you agree to the
terms and conditions of this Privacy Policy.
1.
Privacy Policy
Scilingo
values and respects the privacy of the people we deal with. Scilingo is
committed to protecting your privacy and complying with the Privacy Act 1988 (Privacy Act) and other applicable privacy laws
and regulations.
This
Privacy Policy (Policy) describes how we collect, hold, use and disclose
your personal information, and how we maintain the quality and security of your
personal information.
2.
What is personal information?
“Personal
information” means any information or opinion, whether true or not, and whether
recorded in a material form or not, about an identified individual or an
individual who is reasonably identifiable. In general terms, this includes
information or an opinion that personally identifies you either directly (e.g.,
your name) or indirectly.
3.
What personal information do we collect?
3.1.
The personal information we collect about you depends on the nature of your
dealings with us or what you choose to share with us.
The
personal information we collect about you may include:
·
CQUniversity
student identification number.
3.2.
Other information collected by the App may include:
·
time spent on the App and on individual questions,
·
number
of times the App is used, including dates accessed,
·
number
of questions answered,
·
proportion
of correct and incorrect responses entered.
3.3. If you choose not to provide a valid CQUniversity
student identification number, we may not be able to provide you with our
services or otherwise interact with you. The personal information listed above
will only be used for research by individuals who have read the research
project information form and signed the research participation consent form,
which is located on the CQUniversity unit Moodle site. You may still use the
App even if you do not provide consent for research participation.
3.4. The App may also automatically collect certain information
about your device, including your IP address, operating system, and device
type. We may also collect information about how you use the App, such as the
features you use and the pages you visit.
4.
How do we collect your personal
information?
We
collect your personal information directly from you when you:
·
log into the App,
·
use the App.
5.
How do we use your personal
information?
We
use personal information for many purposes in connection with our functions and
activities, including the following purposes:
● research
purposes;
● provide
you with information or services that you request from us;
●
deliver to you a more personalised experience and service offering;
●
improve the quality of the services we offer;
●
internal administrative purposes;
● comply
with legal obligations and regulatory requirements.
6.
Disclosure of your personal information
6.1. We may disclose your personal information
to any of our employees, officers, insurers, professional advisers, agents,
suppliers or subcontractors insofar as reasonably necessary for the purposes
set out in this Policy. Personal information is only supplied to a third party
when it is required for the delivery of our services. We will not sell any of your information to
third parties.
6.2. We may from time to time
need to disclose personal information to comply with a legal requirement, such
as a law, regulation, court order, subpoena, warrant, in the course of a legal
proceeding or in response to a law enforcement agency request.
6.3. We may also use your
personal information to protect the copyright, trademarks, legal rights,
property or safety of Scilingo or Clickhook
Pty Ltd, the application, website and customers or third parties.
6.4. Information that we
collect may from time to time be stored, processed in or transferred between
parties located in countries outside of Australia. These may include but are
not limited to USA, UK and Asia.
6.5. If there is a change of
control in our business or a sale or transfer of business assets, we reserve
the right to transfer to the extent permissible at law our user databases,
together with any personal information and non-personal information contained
in those databases. This information may be disclosed to a potential purchaser
under an agreement to maintain confidentiality. We would seek to only disclose
information in good faith and where required by any of the above circumstances.
6.6. By providing us with
personal information, you consent to the terms of this Privacy Policy and the
types of disclosure covered by this Policy. Where we disclose your personal
information to third parties, we will request that the third party follow this
Policy regarding handling your personal information.
How do we protect your personal
information?
Scilingo will take reasonable steps to ensure that the
personal information we hold about you is kept confidential and secure,
including by:
●
having a robust physical security of our premises and databases/records;
●
taking measures to restrict access to only personnel who need that personal
information to effectively provide services to you;
● having technological measures in place (for example,
anti-virus software, fire walls).
Online activity
Cookies
The Scilingo app uses cookies. A cookie is a small file
of letters and numbers the app puts on your device if you allow it. These
cookies recognise when your device has visited our App, so we can distinguish
you from other users of the service. This affects? your experience and the Scilingo
website(s).app
We do not use cookies to identify you, just to improve
your experience on our app(s). If you do not wish to use the cookies, you can
amend the settings on your internet browser so it will not automatically
download cookies. However, if you remove or block cookies on your computer,
please be aware that your browsing experience and our App’s functionality may
be affected.
App analytics
The
App uses an analytics service to help us better understand visitor traffic, so
we can improve our services. Although this data is mostly anonymous, it is
possible that under certain circumstances, we may connect it to you.
Retention of personal information
We
will not keep your personal information for longer than we need to. In most
cases, this means that we will only retain your personal information for the
duration of your relationship with us unless we are required to retain your
personal information to comply with applicable laws, for example record-keeping
obligations.
How to access and correct your
personal information
Scilingo
will endeavour to keep your personal information accurate, complete, and up to
date.
If
you wish to make a request to access and / or correct the personal information
we hold about you, you should make a request by contacting us and we will
usually respond within 3 business days. We will deal with such a request by
following the procedure outlined below:
·
We
will initially communicate with you by email, if you contact us about your
concern at scilingo@cqu.edu.au ;
·
We
may contact you by phone if you indicate via email that it is acceptable,
regarding your Scilingo app use;
·
Note that responses are only given to CQUniversity staff,
students and research stakeholders, as this App is part of a research project.
Links to third party sites
Scilingo app will not contain links to apps or websites operated
by third parties.
Changes to Our Privacy Policy or
App
We
may update this Privacy Policy from time to time. We will notify you of any
material changes by posting the new Privacy Policy on the App. Your continued
use of the App after the effective date of the revised Privacy Policy
constitutes your acceptance of the revised Privacy Policy.
Should
any updates be made to the App while it is in use by you, we will expressly
seek your consent if they impact your privacy.
Inquiries and complaints
For
complaints about how Scilingo handles, processes or manages your personal
information, please contact scilingo@cqu.edu.au. Note we may require proof of
your identity, including identity as a CQUniversity student or staff member,
and full details of your request before we can process your complaint.
Please
allow up to 5 business days for Scilingo to respond to your complaint. It will
not always be possible to resolve a complaint to everyone’s satisfaction. If
you are not satisfied with Scilingo’s response to a complaint, you have the
right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If
you have a question or concern in relation to our handling of your personal
information or our privacy practices, you can contact us for assistance as
follows:
Email